Terms & Conditions

1Acceptance of Terms

By accessing or using The Heart Talk ("the Platform", "we", "our"), scheduling listening sessions, or communicating with our team, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2Scope of Service: Non-Clinical Active Listening

The Heart Talk provides active, empathetic, non-judgmental listening services designed to offer emotional support and a safe space for venting.

3User Responsibilities & Respectful Conduct

To ensure a safe environment for both clients and listeners, you agree to:

• Provide accurate contact information during session booking.
• Maintain respectful communication at all times during sessions.
• Refrain from abusive language, harassment, hate speech, or explicit sexual behavior.

The Heart Talk reserves the right to immediately terminate any session without a refund if a user engages in abusive, threatening, or illegal conduct.

4Session Bookings, Rescheduling & Cancellations

• Scheduling: All sessions must be booked in advance via WhatsApp or our official website booking flow.
• Rescheduling: You may request to reschedule a session at least 4 hours prior to the scheduled time by contacting support via WhatsApp.
• Late Arrivals & No-Shows: Listeners will wait up to 10 minutes from the scheduled start time. Missed sessions or late arrivals beyond 10 minutes are non-refundable.

5Payments & Subscription Plans

All session fees and subscription bundles must be paid upfront prior to session confirmation. Subscription packages (Monthly, Quarterly, 6-Month, Annual) are non-transferable and subject to the session validity periods stated at purchase.

6Limitation of Liability

The Heart Talk and its listeners offer supportive human listening in good faith. The Heart Talk shall not be held liable for any direct, indirect, or consequential decisions, actions, or personal choices made by users following a listening session.