Privacy Policy

1Our Commitment to Privacy

At The Heart Talk ("we", "our", or "us"), we are deeply committed to protecting your privacy and emotional comfort. We understand that seeking a safe space to share feelings requires total trust. This Privacy Policy outlines what information we collect, how we handle it, and the strict safeguards we enforce to ensure your data remains confidential.

2Information We Collect

We only collect minimal information necessary to deliver seamless active listening sessions and customer support:

• Booking Information: Your name (or alias/nickname), WhatsApp phone number, and optional email address provided when scheduling a session.
• Session Details: Selected session plan, preferred date and time, and optional topic preferences (e.g., daily stress, relationships).
• Payment Data: Secure transaction records (e.g., transaction IDs, payment status). All payments are processed via third-party encrypted gateways (UPI, Cards, Banking). The Heart Talk does not store raw credit card numbers or banking credentials.

3Confidentiality of Listening Sessions

All conversations between you and our trained active listeners — whether conducted via voice call, video call, or WhatsApp chat — are strictly confidential.

• Sessions are live and ephemeral; audio or video calls are never recorded or stored on servers.
• Listeners adhere to strict non-disclosure guidelines and non-judgmental active listening protocols.
• Legal & Safety Exceptions: Confidentiality may only be breached if mandated by applicable law or in extreme situations involving explicit threat of immediate self-harm, severe harm to others, or child abuse.

4How We Use Your Information

Your data is utilized strictly for operational purposes:

• To confirm, schedule, and send reminder updates for your sessions via WhatsApp or email.
• To process payment receipts and manage subscription plan balances.
• To respond to your inquiries, customer support requests, or service feedback.
• To maintain platform security and prevent fraudulent misuse.

5Data Protection & Security

We employ industry-standard technical and organizational security measures, including SSL/TLS encryption for all data transmission and restricted access controls, to safeguard your information against unauthorized access, disclosure, or loss.

6Your Data Rights & Contact Us

You have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your account and booking history.